Terms and Conditions for Andover Logistics

1. Acceptance of Terms

By accessing, browsing, or utilizing the website, applications, or services operated by Andover Logistics (hereinafter referred to as ‘Company’), you signify your unconditional acceptance of these Terms and Conditions. These terms constitute a legally binding agreement between the user (hereinafter referred to as ‘You’) and the Company. Your continued use of our services implies an ongoing acknowledgment and adherence to these provisions as they may be amended from time to time.

2. Services

Andover Logistics provides professional logistics, transportation, warehousing, and distribution services (collectively, the ‘Services’). The scope, specifications, and particulars of such services are to be mutually agreed upon and documented in a signed service-level agreement (SLA) or a written contract. The Company reserves the right to modify, enhance, or discontinue any aspect of the Services, provided that such changes are communicated to You with a minimum of 10 business days’ notice.

3. User Responsibilities

You agree to adhere to the following responsibilities to ensure the effective provision of Services by the Company:
– Accurate and Verifiable Information: You warrant that all information provided to the Company, including but not limited to shipment details, contact information, and payment credentials, is accurate, current, and verifiable.
– Prohibited Uses: You explicitly agree not to utilize the Services for any purpose deemed unlawful under local, state, national, or international law, including but not limited to the transportation of hazardous, illegal, or contraband goods.
– Adherence to Guidelines: You are responsible for compliance with any operational guidelines or standard operating procedures (SOPs) issued by the Company.

4. Payment Terms

All fees and charges for the Services shall be invoiced as per the terms outlined in the applicable SLA or written contract. You agree to remit payment within the stipulated timeframe, which shall not exceed 60 calendar days from the invoice date. In the event of a delinquency, the Company reserves the right to impose a late payment fee of 2% per month, not exceeding the maximum rate permissible by applicable law, and may suspend or terminate Services at its discretion.

5. Confidentiality

Both parties agree to treat all proprietary or non-public information shared in the course of the business relationship as confidential (‘Confidential Information’). This includes but is not limited to pricing structures, operational data, and business strategies. Disclosure of Confidential Information to third parties is strictly prohibited unless required by law or authorized in writing by the disclosing party.

6. Liability

The Company shall not be held liable for any indirect, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with the use of its Services. Additionally, the Company shall not be responsible for delays, losses, or damages caused by events beyond its reasonable control, including but not limited to acts of God, war, labor disputes, or governmental regulations (‘Force Majeure Events’).

7. Intellectual Property

All intellectual property, including but not limited to trademarks, logos, service marks, copyrighted materials, and proprietary software, associated with the Company and its Services remain the exclusive property of Andover Logistics or its licensors. Unauthorized use, reproduction, or distribution of such intellectual property is strictly prohibited and may result in legal action.

8. Privacy Policy

Text/ SMS Marketing

If you choose to opt-in to SMS communications from Andover Logistics LLC, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Andover Logistics LLC or our affiliated companies, as well as information related to your shipments.

Consent to Receive Automated Messages

You understand that consent to receive automated messages is not a condition of purchase or use of Andover Logistics LLC’s services. Messages may include but are not limited to, order confirmations, updates, and special offers.

Frequency of Messages

Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.

Opt-Out and Support Options

You may opt out of receiving text messages at any time by texting “STOP”. Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm that you have unsubscribed. Should you wish to re-subscribe, you may text “START” to receive SMS messages again.

For assistance with the messaging service, text “HELP” or contact info@andoverlogistics.com

Wireless Carrier Rates and Services

Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

Confidentiality

We will maintain confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Andover Logistics LLC

9. Termination

The Company reserves the right to terminate or suspend access to the Services without prior notice for reasons including, but not limited to, breach of these Terms, non-payment, or any action that is deemed detrimental to the Company’s operations or reputation. Upon termination, You remain liable for all outstanding obligations, including payment of accrued fees.

10. Dispute Resolution

Any disputes arising under these Terms shall be resolved through binding arbitration. The arbitration shall be conducted in Bloomfield Twp, Michigan, and the award rendered by the arbitrator(s) shall be final and binding on both parties. These Terms shall be governed and construed in accordance with the laws of Michigan/United States, without regard to its conflict of law principles.

11. Changes to Terms

The Company reserves the unilateral right to amend, modify, or update these Terms and Conditions at any time. Such changes shall become effective upon posting the updated Terms on the Company’s website or upon notification to You via electronic or written communication. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms.

12. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us at:
– Email: abuse@andoverlogistics.com
– Address: [4111 Andover Rd #100E, Bloomfield Twp, MI, 48302]